Get in touch
The Kuok Ai team helps with account questions, deposits, withdrawals, charts and AI-supported features. Assistance is available around the clock, but does not include personal investment advice or outcome guarantees.
For a quicker review, share the email connected to your account, identify the subject — such as sign-up, payments or a technical matter — and add screenshots where useful. Complete information can avoid unnecessary follow-ups.
Requests involving an active transaction or a pending withdrawal may be handled first where possible. For your protection, we will not unexpectedly request your complete password or 2FA codes.
Haven’t joined the platform yet? Opening an account takes only a few minutes. After registration, you can contact our team with questions, while the FAQ covers fees, security controls and market access.
For a general question, identity check or enquiry about deposits and withdrawals, write to the email address below. Choose a descriptive subject, for example “Withdrawal being processed”, “2FA access problem” or “Understanding fees”.
[email protected]You will typically receive an initial response within a few hours. Busy periods or payment verification can take longer, and we will provide updates as the review continues.
Registration can be completed in a few minutes and does not require a phone call. After creating your account, support can show you around the interface and help you review your starting risk settings.
Open my accountThe contact options listed here are monitored 24/7. During normal demand, non-urgent enquiries are generally answered within one working day.
Please note: trading can result in a loss of capital. Our team can explain how to use Kuok Ai, but this support is not a substitute for advice tailored to your financial situation.